Never miss another call.
Calltropic Frontdesk answers every inbound call in native Bulgarian and English — day or night — then routes, books or qualifies, and hands off to a human when it matters.
The complete product foundation
The AI product arrives with the communications and integration it needs.
Calltropic designs the surrounding infrastructure as part of the solution, so this workflow works inside your real operation.
Telephony
Virtual numbers, SIP trunks, VoIP routing and human transfer are configured for the workflow.
AI behavior
Conversation logic follows your language, business rules, operating hours and escalation paths.
System action
Context is read before the call and every outcome is written back to the right system.
Capabilities
What Frontdesk handles at the desk
No hold music, no voicemail — every call picked up.
Replies from your hours, menu, policies and service information.
Reservations and callbacks, straight to your tools.
Warm-transfers the calls that need a person.
Signal story
One answered call becomes a booking, not a missed lead.
We’re open until 22:00 tonight. I can book you a table for four at 20:00 — shall I?
Yes please — a table for four at 20:00.
Booking saved · no human needed
Staying in control
You decide when and how calls happen.
Automation is only useful when it's predictable. You set the rules, the hours, and when a case should go to a person.
Run calls automatically, or review each case before it starts.
Calltropic only calls during the hours you allow, and waits for a suitable window.
No answer? A new attempt is scheduled, within the limit you set.
Unclear cases are flagged for a person instead of forced through automation.
Business knowledge
Give it what your team already knows.
Add short instructions and answers. Calltropic uses them on the call and never promises anything outside your rules.
How it works
From ring to resolved
Any hour, any volume.
From your knowledge base, in their language.
Resolved, booked, or warm-transferred.
Integrations
Knows your business, routes what matters
Frontdesk answers from your knowledge base and hands off to a human — by warm transfer or message — only when it truly needs one.
- Knowledge base sync
- Booking tools
- Warm transfer
Build this workflow around your operation.
Show us the calls, rules and systems involved. We’ll map the right product, telephony and integration setup.